Terms and conditions
1. Product inventory/data
The products sold on the website are carefully selected, and once the products are sold out, they will be removed from the website as soon as possible. Product prices may change from time to time. Product sales depend on inventory status. Due to the difference between the time you ordered and the time when the order was accepted, the inventory of the relevant product may change. If the product you ordered is sold out before the company sends an acceptance email, the company will notify you as soon as possible, and will refund you the money you paid for the sold-out product. The company is not responsible for making any additional payments in relation to the situation.
The company tries its best to provide accurate and complete product descriptions and content. However, the company does not guarantee that the product description or any content is accurate, complete, current or error-free. If the price of any product you ordered on the website is incorrect due to typographical errors, the company reserves the right to refuse to accept your order or cancel the contract between you and Chow Sang Sang (if any). In this case, the company will refund to you the money you paid for the ordered products.
It is expressly reminded that the color, material or finish, size, appearance and ratio of your product display may vary depending on the type of computer screen you are using and its settings. Therefore, the company cannot guarantee that the product image accurately reflects the appearance of the actual product. If you have any dissatisfaction with the purchased goods, please refer to Article 3
2. Pricing
All products on the website will be calculated in Hong Kong dollars (Hong Kong dollars), and the display in other currencies is for reference only.
Except for price errors due to typographical errors, the amount displayed on the website when your order is accepted will be redeemed. The company does its best to ensure that the prices indicated on the website are accurate. At the same time, the company does not guarantee that it is free from errors and reserves the right to correct any errors. If the company finds that the price of any product you have ordered was wrong due to typographical errors at the time of your order, the company will notify you as soon as possible. If the company does not choose to refuse to accept the order or cancel the contract (depending on the situation) , You can choose to reconfirm or cancel your order. If the company is unable to contact you, the company will refuse to accept the order or cancel the contract (depending on the situation).
Chow Sang Sang tries his best to ensure that the products on the website are sold at the price of the Hong Kong branch. However, the company may from time to time promote various promotions or offers that are not applicable to branches on the website, and vice versa.
Pricing for gold and platinum jewellery:
-For "weight-priced" gold and platinum jewelry, the final amount must be calculated according to the following equation: product weight (tael) x price of gold or platinum per tael + salary
-The price per tael of gold and platinum indicated under "Gold Price" will be changed without notice. For reference, 1 tael = 37.429 grams = 1.2033 ounces
Taxes and duties applicable to your order:
Hong Kong orders do not need to pay local taxes and duties.
If you request to ship orders to locations outside of Hong Kong, depending on the country of import, you may be required to pay relevant taxes and duties (including value-added tax) ("taxes"). You must ensure that the import of the goods complies with relevant laws and regulations.
At checkout, if the shipping location is in a designated jurisdiction, you can choose to prepay tax (Note: The list of designated jurisdictions is available on the webpage " The list may be updated from time to time in the link of " Items and Tariffs"):-
If you choose to prepay tax, you should pay the "Total Orders" displayed on the [Checkout Page], which includes the price of the goods, shipping costs, taxes estimated by the company, and handling fees paid to the company (such as Have). The estimated taxes and handling fees paid by you are non-refundable, but if the estimated taxes paid by you are less than the actual taxes, you do not need to pay additional amounts. (Note: The tax is estimated on reasonable commercial basis, and the company does not guarantee the accuracy of the estimate. If necessary, you should contact the relevant tax authority.)
If you choose not to pre-pay tax or cannot choose to pre-pay tax, you must be fully responsible for paying all taxes properly, which is necessary for the goods purchased to be cleared after delivery. The carrier of our company will contact you for details of the tax payable (note: the estimated tax is for reference only and may differ from the actual tax amount). Without prejudice to any other legal compensation that the company may enjoy, unless you have paid all taxes to the relevant tax authority, the company or any third party (if the third party pays the tax on your behalf), the company will not Will ship.
In the case of return or exchange, all taxes paid will not be refunded.
Commodity return policy
This policy ("Policy") applies to online shops and branches owned, operated and/or controlled by Chaozhou Lao Jewellery Co., Ltd. and to and/or its subsidiaries (as defined in the Companies Ordinance (Chapter 622 of the Laws of Hong Kong)). Return or exchange of merchandise purchased from other online shopping websites and branches that are owned, operated and/or controlled outside of Hong Kong. The aforementioned online shops and online shopping websites are referred to as "websites" hereinafter, and the aforementioned branches are referred to as "branches" hereinafter.
You have no right to return or exchange any products unless it is a case where the products are returnable as specified in this policy.
"Commodity" refers to the goods and accessories you purchase (and our company has accepted your purchase).
"Original sales status" refers to the product:
1. The packaging is still in good condition and all certificates, guarantees, certificates of authenticity and tax invoices (if any) are intact;
2. It has not been carried, used, modified and the condition is the same as when it was sold; and
3. There is no damage.
"No return or exchange" means:
1. Gold bars, raw gold treasures, watches;
2. Craft sequins purchased from branches in mainland China or websites in mainland China;
3. Pure gold ornaments purchased on the website of Hong Kong, China;
4. Carved, modified or customized merchandise;
5. Commodities shipped using "Shop-in-Post";
6. Designated third-party brand products of Chow Sang Sang; and
7. Goods marked "no return, no exchange" on the receipt.
The company reserves the right to terminate any online shopping account at its sole discretion. The company can take action against you (including but not limited to) the following activities:
-Submit information (including but not limited to text, images, music or video) to which you do not have full rights to grant any license.
-Use any technology to try to conceal the use of multiple accounts or interfere with any of the company's services in any way.
-Conduct communications that contain any illegal, harmful, threatening, crude, harassing, defamatory, vulgar, obscene, profane, hateful, or racial, ethnic or other inappropriate content.
-Promote or send any kind of unsolicited messages.
-Impersonate others or provide any kind of error message.
-Send or forward any kind of chain letter.The company will send an email to notify you that your account will be terminated in this case.
The website provides information about the company and the products and services provided by the company. The copyright of all content on the website, including but not limited to all text, images, pictures, illustrations, icons, video clips, audio clips, written and other materials (collectively referred to as the "content"), are owned by the company or other by the group Member or third party grants concession. All trademarks, commercial names and/or logos used on the website are the property of the company or other members of the group or third-party licensors. To the extent that any trademarks on the website are not owned or licensed by the Group, the relevant trademarks are for identification purposes only.
Except for the provisions of these terms, it is strictly forbidden to use any content, trademark or device without the written approval of the relevant owner. The company will strictly enforce the company's intellectual property rights to the maximum extent permitted by law, which may include seeking criminal prosecution.
The website is for your personal and non-commercial use only. The content can only be used for any non-personal and/or commercial purposes under the express authorization of Chaozhou Guy and/or its third-party licensors. You may not distribute, copy, publish, sell or license any content of the website without the prior consent or authorization of Chow Sang Sang. Any such unauthorized actions can lead to civil consequences or criminal penalties.
The company reserves the right to withdraw or revise any service items without notice. If the website is unable to provide services at any time and during any period for any reason, the company will not be responsible.
The website may contain links to other websites or materials not operated or prepared by the Group. The company does not control these websites and materials, and the company will not assume any responsibility for them or for any loss or damage caused or claimed to be caused by your use of them. These links are provided for your convenience only, and the company does not guarantee that they are free of viruses or other harmful ingredients.
The company is not responsible for the content or accuracy of any off-site web pages, including but not limited to advertisers on the site. You are responsible for the risks of using such external websites or materials, and are subject to the terms of use and service contained in each of these websites.
Nothing in these terms affects your rights under the mandatory laws of Hong Kong.
The opinions expressed in any media by the designers or third parties whose products are sold in the company's branches or on the website or by the company's associates are all his personal opinions. As the relevant opinions do not necessarily reflect the company's position, the company will not be responsible for any relevant opinions.
The company does not guarantee or declare that the use of the website and services is free of errors or omissions or that the website or the server that provides the website is free of viruses or other harmful ingredients.
Some situations may occur outside the company's reasonable control, such as inclement weather. Under these circumstances, the company will try its best to maintain the service but will not be held responsible for any failure to fulfill these terms.
The company reserves the right to withdraw or revise any service items without notice. If the website is unable to provide services at any time and during any period for any reason, the company will not be responsible.
At the request of the company, you agree to fully compensate and avoid damages to the company for all liabilities, claims, expenses, damages and losses (including legal fees) caused by your breach of these terms. The violations include your failure to ensure the safe custody of the account password.
The company’s failure or delay in exercising the company’s rights, powers or remedies hereunder shall not constitute a waiver, and any partial exercise shall not prevent any further exercise of the same or other rights, powers or remedies. .
These terms are governed by the laws of the Hong Kong Special Administrative Region and interpreted accordingly. The Hong Kong courts will have exclusive jurisdiction in the event of any disputes or claims related to these terms.